Publish Date: 01 December 2015

Privacy Policy

We treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We keep it on a secure server and fully comply with all applicable UK Data Protection and consumer legislation.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, email address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.

We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us. 

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is used only for the following purposes:

  • Processing your orders;
  • For statistical or survey purposes to improve this Website and its services to you;
  • To serve website content to you;
  • To administer this website;
  • To contact you about leaving a review on a product once your order has been completed;
  • To notify you of products or special offers that may be of interest to you

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003

In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration or order process. You may also unsubscribe from our contact list at any time by clicking on the unsubscribe link provided in all marketing emails, or by emailing us at support@loogun.com and requesting to be removed from our marketing lists.

Your Personal Information may be disclosed to third parties to help process your order. Loogun Limited requires all such third parties treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation. We will not release your Personal Information to any company for their mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time; if you do not accept Cookies, you will be unable to use this Website for shopping purposes.

If you'd like to opt out of cookies, please go to the Network Advertising Initiative website. Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn't tracked, for example by third party ad or social networks, or analytic companies. At present no industry-wide uniform standard has been agreed and adopted to determine how DNT requests should be managed, so our website doesn’t currently respond to DNT requests. Until that standard is established, we'll continue to review DNT and other new technologies, but won't respond to DNT requests.

Delivery photography: If one of our Customer Delivery Partners attempts to deliver an order to your address and finds there's nobody available to receive it, we reserve the right to take a photograph of the outside of the property to assure you we were in the right geographical location to fulfill your order, and confirm we had located the correct address. We can assure you that this photograph won't be published or circulated, or used for any other purpose other than verification, and that it's held securely in compliance with Data Protection legislation.

Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed by email to support@loogun.com.

Cookies

Cookies are pieces of website code that perform a range of functions for you, 'the user' and us, 'the site'. This includes things such as remembering what's in a user's basket, to their location and currency preferences, to general statistics such as how many people visited our site in a day, and what was purchased. They also help you share content, for example, if you are logged into Facebook, a cookie means that when you come to our site and 'like' something, you don't have to log into Facebook again.

Cookies used on Loogun.com

We take your privacy very seriously. Like most websites, we have a number of 'cookies' that perform functions similar to the above examples. None of these cookies invade your privacy, or share any personal information about you. Our cookie list looks like this;

  • A 'session' cookie remembers your 'session' which means your language preference, items in your basket, and your account details if you are logged in. This data is anonymous and we do not share this with third parties
  • An 'analytics' cookie from Google Analytics called _utma, _utmb, _utmc, & _utmz. These are industry standard cookies which allow us to see how people are using the site. It can help us understand how you interact with

Loogun.com and we use this data to improve the site, spot pages that are slow and make sure that you can order and pay successfully. This data is anonymous, accessible securely to us through Google, and we do not share this with third parties

We will always respect your privacy and the purpose of this policy is to make it clear how we use cookies and which cookies they are.

Opting out of cookies

That's entirely possible and relatively simple. Your browser is where your cookie information is stored. Each browser has a different method for you to delete cookies or edit your privacy settings. The following resource offers you simple guides on how to remove cookies from your browser - AboutCookies.org. Opting out of these cookies can often result in a slower or less pleasant browsing experience.

If you have any questions please drop us an email at support@loogun.com and we'll be happy to help.